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Important Update: Card Issuing Delay During Peak Holiday Season - Piggy Cards Blog

Important Update: Card Issuing Delay During Peak Holiday Season

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Dear Valued Customers,

As we enter the busy holiday season, we wanted to take a moment to update you on a temporary delay in the issuance of cards. We know how important it is to receive your card quickly, especially with the festive shopping season in full swing, and we sincerely appreciate your patience.

Why is There a Delay?

Due to the high volume of card requests and the logistics challenges that come with the peak holiday shopping period, we’ve experienced a temporary delay in processing new card orders. While we typically aim to issue cards promptly, this has been extended due to the surge in demand and other seasonal factors. The cards will only be issued on Monday, Dec 2nd. After Dec 2nd, the card issuing should be back to the normal within 1 business hour.

What Does This Mean for You?

If you’re placing an order, please be aware that card issuances will only be processed on Monday, December 2nd. We understand this delay may cause some frustration, and we want to be transparent with you about the timeline so you can plan accordingly.

Key Details:

  • Delayed Issuance: Card orders will be processed on Monday, December 2nd.
  • Normal Issuance Resumes: After December 2nd, card issuances will return to the usual ~1 business hour delivery range.
  • Plan Ahead: If you have an urgent need for your card, please keep this timing in mind before placing your order.

What Are We Doing to Address This?

We’re committed to providing you with the best possible service, and we’re working hard to minimize any further delays. To ensure a smoother process moving forward, we’ll be:

  1. Prioritizing Orders: Orders placed during this peak time will be handled as quickly as possible on Monday, December 2nd.
  2. Monitoring Demand: We’re adjusting our systems to better handle the holiday rush, so future orders should be processed as normal after this brief delay.

Thank You for Your Understanding

We truly appreciate your patience during this busy time of year. Our team is dedicated to ensuring that card issuances return to normal as quickly as possible, and we will keep you updated if any further changes arise.

If you have any questions or need assistance with your order, please don’t hesitate to reach out to our customer support team. We’re here to help!

We look forward to serving you, and thank you for your continued trust in us.

Warm regards,
Piggy Cards
Customer Support Team

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